Returns & Refunds

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, with all original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To request a return, please contact us at contact@nereisocean.com.

If your return is approved, we'll provide you with instructions on how and where to send your package. Return shipping costs are the responsibility of the customer. Items returned without prior authorisation will not be accepted.

If you have any questions about returns, please contact us at contact@nereisocean.com.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product. We'll assess the issue and work to resolve it as quickly as possible.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return your original item. Once your return has been approved, you can place a new order for the replacement item.

14-Day Cooling-Off Period (European Union)

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days for any reason, without providing justification.

To qualify, the item must be in the same condition as when you received it: unused, with all original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

If you exercise your right of withdrawal, return shipping costs remain the responsibility of the customer.

Refunds

Once we've received and inspected your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@nereisocean.com.